Requesting for additional information when authorizing through social network
When authorizing with a social network, the CARFRIEND receives limited data from your profile. Part of the data must be filled in manually, to access all the functions of the application.
Making changes to personal data
2. My profile
3. Switch to edit mode
2. My profile
3. Change Password
2. My profile
3. Sign out of your account
4. Login with password / Registration
5. Forgot your password?
New password doesn't come
2. You have incorrectly entered the address when registering
- spam and false evacuation messages to other users
- distribution of advertising
- aggressive behavior
- Insulting other users
- complaints from other users
- photos of inappropriate content (pornography, insult, racism, etc.)
- misleading users
- placement of credit card numbers and accounts to raise funds
Delete account by yourself
- go to the "My Profile" screen
- click "Delete account"
In this case, all user data will be deleted and the possibility of re-registration in the application is blocked.
Automatic account deleting
How to change contact email (login)
Technical support specialists respond to every message received via the CARFRIEND application.
The message can not be received by the user solely because of an error in the e-mail address or because of the settings of the mail service.
Technical Support Schedule
The technical support service accepts calls from users in 24/7 mode.
We prepare the response to the appeal from 09.00 to 23.00 local time.
Support team doesn't ask to your letter
2. Your email address returns letters
3. A letter from support specialists got into spam
4. There is already a ready answer to the question asked
How to connect with us
- search for nearby users
- message filter in the stream
- messages and requests for help
Hide the avatar on the map
2. My profile
3. Display on the map
Geolocation data in push-notifications
Sending of geolocation data allows the addressee to be sure that the received message is reliable.
Geolocation doesn't work (iOS)
2. Settings -> Privacy -> Location services -> Carfriend
Dating & conversation
If we sent to you a message or an urgent notification, but the application is closed, your phone automatically shows a push notification of a new message. You can configure the notification types from the phone menu. Notifications can be completely disabled, but in this case you will not be notified in time in case of emergency, for example, evacuation of your car.
Separately, in the "My profile" section you can turn off notifications for mass evacuations and requests for help from other users.
Publications to the social networks
When you authorizing using a profile on the social network Facebook or VKontakte, we use the minimum required data and save you from having to come up with a username and password.
At the same time, on behalf of the application of CARFRIEND and solely with your permission, we publish information on mass evacuation of cars on your social network page in order to notify the maximum number of users about the danger.
Information is published only in the form of a map of the area with a note on the work of tow trucks.
You can disallow publications in your account settings in the application.
How to send messages
In order to protect users from receiving unwanted information and obsessive messages, correspondence is possible only after the appearance of mutual sympathy.
when viewing the user profile, you can put it. The user will receive an appropriate notification. If he puts a mutual like, you will have a chat room.
Displaying users on the map
The map does not show users who have disabled the display in their profile settings.
Adding a status message to the map
2. My profile
3. Add a status message
Deleting messages from the newsfeed
2. Select the "History" tab
3. Choose needed post and swipe to the left for deleting
4. Open the comment list
5. Choose needed comment and swipe to the left for deleting
Dating with other users
The logic of dating in the application is configured by the principle of mutual sympathy. You can put it as you like the user, he will receive a notification and see your profile. If sympathy is mutual, you can start communication.
Laik you can put when viewing the user's questionnaire on the People screen, setting the search parameters or from any other screen.
Access to the "People" screen
Access to the "People" screen is only open to users with fully populated profiles and when adding at least one photo.
Missing correspondence with the user
Correspondence with another user disappears from the chat in case your interlocutor broke off sympathy with you.
Unblocking the user in the newsfeed
2. My profile
3. Blocked users
Moderation of posts in the newsfeed
Posts that contain insults, pornographic images, flood, advertising of goods, services, third-party mobile applications and websites are subject to removal.
Also, the post is automatically deleted in case of a complaint from 10 users.
All comments to your posts, as well as responses of other users to comments left by you, you can see on the notification screen in the "Comments" tab.
Searching users by numplates and names
You can use the search string to find the user you are interested in. In the search results, a user profile is displayed with no georeferencing and accurate location information for the user.
We pay attention, that search is carried out only on the data added by users and on automobile numbers in that format in which they are added in application.
How to choose your city
- the user can hide his display on the map
- to reveal the location of another user, you must allow your display on the map, including geolocation
Incorrect parking is not always a deliberate violation. Often, a motorist is inexperienced or in case of urgent need he leaves the car, violating the traffic rules. In this case, the evacuator is sufficient for 5 minutes to complete the offense and loading. In this case, according to an absurd chance, a respectable citizen is forced to spend at least 8,000 rubles and at least 3 hours for the return of the car.
Sending a free message, you will help to avoid problems and, probably, next time you too will be saved.
SOS messages let you quickly notify all users of the application in a certain radius.
Users are sent a push notification with your location, type of problem and feedback form.
Your avatar is highlighted on the map.
SOS message sending
2. "Help" button
3. Select the type of problem
If necessary, you can disable receiving help messages from other users in your profile settings.
CARFRIEND Premium - advanced version of access to the functions of the application.
The list of additional features is regularly updated and supplemented.
For detailed information on the new features, cost and duration of the subscription, see the app's description in the store.
You can unsubscribe from the "CARFRIEND Premium" in your account settings in App Store or Google Play.
A specific instruction is available in the support of the software manufacturer of your phone, depending on the operating system installed.
Vehicle's check by VIN
Geography of checking
At the moment, checking is only possible for cars registered in the Russian Federation.
Source and reliability of information
Data are collected from official sources. But, sometimes there are situations when some information is missing.
If you have reason to believe that the data is not enough, we recommend that you personally contact the appropriate government agency.
Duration of checking
During collecting information, we turn to various sources and state resources. Sometimes, the answer does not come and in this case, we automatically request a pivot check until the result is obtained.
Data collection can take a maximum of several minutes.
History of checking
You can view or clear the history at any time.
Remote information is not subject to recovery.
In case the full scan failed because there was no response from the server, you can send the request again without payment.